When I was diagnosed with multiple sclerosis I quickly became faced with the need to find a neurologist in my city. I asked around and heard good and bad about the various MS doctors in Chicago.
Thanks to a friend of the family, I quickly got an appointment with a respected doctor that I really connected with. He takes time with each patient and is easy to talk to and actually listens to what I say.
BUT, his office is the worst.
- They never call me back.
- Talk to me with attitude and oblivion regarding anything about me.
- I wait over an hour every single appointment.
- The facilities are run down and small.
After a quick and stress-free MRI experience at Northwestern Memorial Hospital a few months ago, I considered switching to a doctor there. The neurologist was similar to my previous one in age, experience and opinions on treatment.
BUT, the experience was much better.
- I was greeted and they had all my information on file.
- I waited less than five minutes before the nurse took me to the room.
- The facilities are much nicer, including a view of Lake Michigan and a Protein Bar in the lobby.
- I was given a nurse’s card and am told I can call or email with any questions.
Initially, I thought food choice at the hospital was irrelevant, but with time I realize living with multiple sclerosis requires multiple doctor visits and interaction with hospitals. Comfort in the entire experience is vital. I also realize that I often interact with their staff as often as the doctor himself.
I’m happy I am trying a new neurologist and hoping this decision will improve my level of care.
Have you switched doctors? Do you believe the office is an important as the doctor?